@Courtney+c.1
In case you aren’t aware, this is a customer helps customer forum so you aren’t addressing Sky Customer Services here.
When your services are restricted any attempt to call Sky will first prompt you to pay what is owed. Before they reinstate your services you will have to pay Sky in full and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If your account remains in arrears for 56 days Sky may terminate the account.
If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts or promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may not be instant, especially at a weekend when the banks are closed.
▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
