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Discussion topic: Phone swap

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Hammers1204
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This message was authored by Hammers1204 This message was authored by: Hammers1204

Phone swap

‎05 Mar 2024 03:41 PM

Upgraded to new sky phone on swap, sent my old device back as you do, just seen I'm still paying for that phone plus new one, I've got post office proof I sent it back 

 

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PandJ2020
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Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Phone swap

‎05 Mar 2024 03:51 PM

Posted by a Superuser, not a Sky employee. Find out more

How long ago did you send it back?

I am just another Sky customer and my views are my own
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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Phone swap

‎05 Mar 2024 03:52 PM

Posted by a Superuser, not a Sky employee. Find out more

@Hammers1204 

It takes a while for the returned device to be processed, checked for damage and its value confirmed. Just keep that proof of posting safe. This isn't something the Messaging Team can assist with like they can with Sky Q or router returns. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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