Can anyone help me please. I swapped my phone, received new phone, sent old phone back on 3rd September. I have the tracking reciept from Royal Mail & when I look it doesn't recognise tracking number so I still don't know if sky have even received the phone.
I have used live chat with sky to get some help and after 2 hours still didn't get anywhere. I am now paying even more for my phone bill as I'm paying for the new phone and the old phone. The swap money would have paid the old phone off. I don't know what to do, I have 5 phones (my partners, mine and childrens) so therefore my bill is quite a lot as it is. How long did people wait before they got their credit back for the device they sent back? It's so frustrating as I still don't even know if sky has received the phone! Many thanks
