Phone swap

[xoLauren]

I have sent off 2 phones to swap a week ago now and i've had no confirmation that they've been received and my phone bill is due today but it's still charging me for all 4 phones (not 2)

what do i do?

[PandJ2020]

Swaps are taking around 2-3 weeks to process.

I'd give it another week and then contact Sky.

Any payments made on the traded in phones will reduce the credit balance accordingly.