Discussion topic: Phone returned
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Message posted on 20 Jun 2026 10:54 AM
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Phone returned
So I did a swap because my phone broke and sent my old phone back and got a new one you guys have sent back the old phone and now I'm paying for 2 ? No email no letter ? What's that about ?
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Message posted on 20 Jun 2026 11:04 AM
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Re: Phone returned
Not us. You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.
Was this a new device that was faulty? Did you speak to Sky and what did they request you do?
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 20 Jun 2026 12:18 PM - last edited: 20 Jun 2026 12:29 PM
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Re: Phone returned
If the phone was 'broken' then its residual value could be £0. In that case, you still have to pay the outstanding credit on it until cleared...
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