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Discussion topic: Phone number comes up differently when I text

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This message was authored by Iphone1492 This message was authored by: Iphone1492

Phone number comes up differently when I text

I switch from O2 to sky about four months ago, and it's been fine up till recently when I text people ask if I've got a new number or don't recognise me because my number is coming through as a different number

i've looked in settings and my number shows up as the other number and it won't let me save my actual number although if you call my actual number it comes through to my phone

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This message was authored by caesarome This message was authored by: caesarome

Re: Phone number comes up differently when I text

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting your phone then trying to change and save the number ?

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Iphone1492
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This message was authored by Iphone1492 This message was authored by: Iphone1492

Re: Phone number comes up differently when I text

Turned iMessage and FaceTime off then turn WiFi off and turned phone off and back on and then everything else back on and it's just the other number still showing up

This message was authored by 63johnw This message was authored by: 63johnw

Re: Phone number comes up differently when I text

Posted by a Superuser, not a Sky employee. Find out more

Hi @Iphone1492  have you looked in settings, phone, my number and checked there (this is different to checking in messaging). 





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Iphone1492
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This message was authored by Iphone1492 This message was authored by: Iphone1492

Re: Phone number comes up differently when I text

Yes in setting under "my number" it's the other number and it doesn't save when I try and change it 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Phone number comes up differently when I text

Posted by a Superuser, not a Sky employee. Find out more

Hi @Iphone1492  it can take quite a few attempts to save so keep trying. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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