0

Discussion topic: Phone not showing in bill / product

Reply
Avatar for TL10
Level 1 icon
What's this?
This message was authored by: TL10

Message posted on ‎03 Nov 2025 07:45 AM

Phone not showing in bill / product

Hi so I ordered a new phone and sim contract however my phone is not showing in the bill or where it should be on the product part of the sky app

 

anyone know why 

Report post
Post 1 of 2
60 Views
0 Likes
Reply
Reply

All Replies

Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎03 Nov 2025 08:05 AM

Re: Phone not showing in bill / product

Posted by a Superuser, not a Sky employee. Find out more

Hi @TL10  this usually happens when a device/sim has been allocated to a different/old login or account. If you call sky on 150 they should be able to help you locate it and give you your options. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 2 of 2
51 Views
0 Likes
Reply
Reply