Thanks Daniel, understand this, however I wanted an e-sim at least. Of course, the code to get the e-sim goes to your stolen phone. 6 weeks of almost daily calls and emails to get on with business - being passed from pillar to post from customer service, hung up on, told to purchase another sim number to receive the code, which didn't work, my account wouldn't work either, I had the 'loyalty team' many times as I've been with Sky 11 years, to no use. As mentioned, eventually after many ignored emails for a deadlock letter (which of course was a little early) and PAC code to get a new plan with another provider, I had the back office team calling me and hanging up after one ring, or it going to vm when I answered it. Understand perhaps my phone had some issue (though the AI spam callers could get through that must have been leaked through Sky as it was the new number Sky provided!) and my partner could get through from an Oz phone. If for some bizarre reason, Sky themselves could not get through to a Sky number in France, why when I was in desperate times (got back yesterday) would they not let me be put through to this office when I called - it's not policy, no inbound calls! It was beyond the most horredous experience to have NO options to get your own number back which it's essential to me, for 6 weeks. Is this normal for all providers? Desperate to get one I can trust to work out a solution if I lose or have a phone stolen again when abroad. Advice would be much appreciated on any providers as I'm looking now.
