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Discussion topic: Customer service

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This message was authored by: KimMc13

Customer service

Anybody else frustrated with the customer service, or lack of, we now get? Ive had problems with my mobile, can't make or receive calls, been repaired by Samsung but problem still happens. My phone under warranty still but sky won't provide a replacement, nor can I speak to a manager. Been with sky for 15 years and never known it this bad. Even complaints get ignored 🙁
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This message was authored by: 63johnw

Re: Customer service

Posted by a Superuser, not a Sky employee. Find out more

Hi @KimMc13  have you tried this ?

 

On Android, find the 'Sky Menu' app.
- Select 'Roaming'
- Ensure both 'Automatic' and 'Sky Settings' have '>' in front of them.

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