I reported a fault on my Samsung flip 6 (known fault if you readnyheninternet), reported it and the agent I spoke to advised they were sending out packaging and would email me a postage label to send off my self. (They did neither). Contacted again and it finally got emailed 2 days after second conversation. It arrived at Ingram the next day, but no acknowledgement of them gettingnit until 5bdays later, meanwhile I have a "track the progress of your repair" link, thatbstill says pre-booked, waiting for your device. Contacted sky for an update to be told the back office team, would check and update, shockingly, they still haven't.... my phone broke on the 15th of July, coming up to a month ago and now want to know if anyone has any similar experiences. No one will take a complaint for me, when I have raised one myself, no response, and they are now well outside of their 14 day SLA.. of course instill had to pay my full bill. Looking for advice because all I'm being told is ring the service line, which I can't do because I have no phone
