Payment

[Klaudia99]

Hello. I make a payment twice this month. Can you cancel one payment and send the money back please? Thank you.

[GD1]

@Klaudia99  You're not talking to Sky, this is a customer helps customer forum.  If you have a Direct Debit setup you shouldn't be making manual payments.  You may need to call Sky on 150 from your mobile to reqeust a refund.

[caesarome]

You don't need to call Sky if you don't want to @Klaudia99 as I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to Klaudia99.

[Lisa-P1987 · Accepted solution]

Update - Spoken to the customer and processed the refund. Thanks 🙂

[Crina+Nadia]

i apply FOR a iPhone 13 pro MAX Monfly payment and i'v been charges 1356£ On one charge 

[GD1]

@Crina+Nadia  That means you have just passed a creditr check and Sky require an upfront payment towards the phone.

[caesarome]

That might mean you have been asked to pay the phone off in full via the one payment, it would have told you this when you placed the order so the payment shouldn't be a surprise if the money has been taken from your account.