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Discussion topic: Payment pardon

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Zoe65
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This message was authored by Zoe65 This message was authored by: Zoe65

Payment pardon

‎18 Jul 2024 08:19 AM

Good evening my name is Zoe I have a contractwith you, however I have been placed in a situation where my home in jamaica was destroyed by hurricane beryl that recently passed. I now have to go back home to sort things out with getting my house and other items replaced and its costing me a lot. I'm kindly asking if I can just be pardoned from just this month's payment please. Help me...
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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Payment pardon

‎18 Jul 2024 09:30 AM

Posted by a Superuser, not a Sky employee. Find out more

@Zoe65 

This is a customer helps customer forum but what we can say is that these rules apply to us all in that if a bill isn't paid then the chances are the services will be suspended until the bill has been paid in full and that your payment method has been setup again.

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Payment pardon

‎18 Jul 2024 09:30 AM

Posted by a Superuser, not a Sky employee. Find out more

@Zoe65 

This is a customer helps customer forum but what we can say is that these rules apply to us all in that if a bill isn't paid then the chances are the services will be suspended until the bill has been paid in full and that your payment method has been setup again.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Payment pardon

‎18 Jul 2024 12:31 PM

Posted by a Superuser, not a Sky employee. Find out more

@Zoe65 

It might be worthwhile reading this link regarding a payment holiday

https://www.sky.com/help/articles/sky-payment-holiday

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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