Payment issue

[William137]

Hi, my name is William o driscoll I have a bill due on the 3rd. My bank account was scammed Christmas Eve and I'm still waiting on a new card I'm hoping it will be here tomorrow but If not is there anyway I could pay next week when I get my new card 

[Daniel0210]

@William137 

As the 3rd is a Saturday Sky won't attempt to take it til Monday 5th at the earliest.

The following process applies to everyone…

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

@William137 

If your bill is paid by a direct debit then it will be taken as normal as a card plays no part in it.

Also the 3rd is a Saturday so the earliest it would be taken is on Monday 5th.