Mobile network down for over a month

[Fiona+TS]

Has anyone had experience with Sky Mobile offering a gesture of goodwill or bill credit for prolonged loss of service?

I’ve had no mobile signal for over a month due to a local mast outage, which Sky has confirmed. I appreciate it is out of Skys hands as it's an O2 mast, however im paying for data I can't use. I’m trying to understand whether Sky usually apply goodwill credits in situations like this and how successful others have been when asking.

Any advice or experiences would be really appreciated. Thank you

[63johnw]

Hi @Fiona+TS  once the fault is fixed then call sky on 150 and they should offer a gesture to cover the period you had the issue. 

[NeilC_12]

Having the same issues. Im on an esim and I think this may be the issue. Phone works on WiFi and thats it. Rang them before, spent about 2.5 hrs on the phone, temporary fix.

[Dibano]

I'm in the same boat. They didn't even tell us there was an outage. It only came to light when my brother's day services tried to ring me on my mobile, luckily the manager contacted me through WhatsApp. So I checked the service status when I got home. So I'm having to tell people to WhatsApp me when I'm out and about. 

And now the App is down as well

[StevenC19]

Sky are appalling. They know it's down, they know who it effects but you have to ring them and spend ages arguing before they offer the token refund. Then rinse and repeat when you go into another billing cycle. I've had an active complaint since November which they refuse to answer me on until the mast is fixed. What is the point, other than they will just resolve the complaint by saying it's all fine now! They really do miss the point. Just refunding your bill is not compensation for what is almost 2 months of no calls or data. Their text notifications keep stopping, clearly they get tired of sending them every 7 days saying it will be fixed in 7 days, only to find it's not. O2 know it's likely middle of January or later before it's fixed but Sky keep promising every 7 days, it is a total joke.