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Discussion topic: Paying not going thru
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This message was authored by: Josh242
Message posted on 25 Aug 2025 08:34 PM
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Paying not going thru
Says I have credit on the app but then got a email saying I am 28 pound over due , but it says this on my old phone 13 and now I got a phone 16 with you lot a few weeks ago ??
my direct debit is still the same
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Aug 2025 09:35 PM
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Re: Paying not going thru
Your old phone still has to be paid off even if you returned it to Sky via a swap as it would have told you how much theer was to pay against it so it might be where this £28 has come from.
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