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Discussion topic: Paying double bill, refund help!

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This message was authored by: Jessiie

Message posted on ‎08 Jan 2025 10:11 AM

Paying double bill, refund help!

Hello, 

 

So I got a sky mobile contract and when my first bill was due it said I didn't have a direct debit. (Couldn't remember if I set one up or not).

So I manually paid the bill. A few days later the bill goes out via DD! 

Is there any way to get this refunded? 

I'd rather not be in credit if I have a DD paying it monthly. 

Thanks 

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This message was authored by: caesarome

Message posted on ‎08 Jan 2025 10:15 AM

Re: Paying double bill, refund help!

Posted by a Superuser, not a Sky employee. Find out more

@Jessiie 

Do you now see a credit on your account as it is this that can be refunded,

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This message was authored by: Jessiie

Message posted on ‎08 Jan 2025 10:21 AM

Re: Paying double bill, refund help!

Hey, yeah my account now says credit. Do I have to call or something to get this back? 

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