Help with a refund

[CHELSEAL1]

Hello i was advised to get back in touch when another refund comes available if you could help me please 

[caesarome]

Is this a new refund as you had one issues to you last month ?

[CHELSEAL1]

Yes it was part of the last bill so they said to get in touch when it appears as a refund then a can close my account

[CHELSEAL1]

The balance is now showing as a credit If i could get the bubble to speak to someone thanks 

[caesarome · Accepted solution]

@CHELSEAL1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[CHELSEAL1]

Hello still havnt been contacted how long can this take please 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @CHELSEAL1 an invite to chat.

[CHELSEAL1]

Hello I recently got in touch about a refund and got the bubble chat but due to work couldnt respond enough how do I go back in to the chat please 

[Daniel0210]

@CHELSEAL1 

If we escalate this again are you going to be able to participate fully? 

[CHELSEAL1]

Yes that would be great if you could escalate it for me thank you @Daniel0210 

[Daniel0210]

@CHELSEAL1 
I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @CHELSEAL1.