Paying Bill

[PopplePie]

My account is showing that my mobile phone bill is overdue but the amount has left my account by direct debit. 

I also want to set up broadband but it won't let me as it says the mobile bill needs to be paid first. 

thanks 

[PopplePie]

I have also tried to pay the bill again, but it won't let me pay again. But still says overdue 🤷‍♀️

[Daniel0210]

@PopplePie 

When is your payment date? If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

[PopplePie]

Direct debit left my account on 30th September. It's marked as payment complete on my bank account. 

[caesarome · Accepted solution]

I would leave it a day or two as you might find that your Sky account then updates but as stated above do not make any other payment towards this.

[PopplePie]

Ok thank you 😁

[Jane+thackstone]

Hi I paid my sky bill and it's saying that my services will be cut off

[Daniel0210]

@Jane+thackstone 

Did you make a manual payment? If so that might have gone towards the February bill. 

Payments aren't processed at a weekend or bank holiday anyway. 

[Jane+thackstone]

I paid my full sky bill they are saying my services are going to be restricted

[caesarome]

@Jane+thackstone 

What was your billing date ?

When did you make this manual payment ?

[Daniel0210]

@Jane+thackstone 

Not sure why you've asked this again. Your posts have been merged together.