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Discussion topic: Can’t access mobile account

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Avatar for Chris-L
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This message was authored by: Chris-L

Message posted on ‎10 Jan 2026 02:28 PM

Can’t access mobile account

I can't access my Sky Mobile account on my Sky ID. I have linked my mobile to my account, but still no visibility of my mobile account, bills, or contract

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎10 Jan 2026 03:58 PM

Re: Can’t access mobile account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chris-L  call sky on 150 for help with this, usually due to an old Sky account. 

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