Please can anyone help. I have parental controls on my mobile. Im 45years old. It says i need a credit card to take them off. I havent got a credit card. Only debit card and that doesnt work. I spoke to a very unhelpful lady who had me on the phone for aaages and kept saying the same things over and over again. I kept explaining that i dont have a credit card. She said she would escalate the problem and someone would be in touch via email but that was around 3 weeks ago now Has anyone had similar problem? Many thanks
Posted by a Superuser, not a Sky employee. Find out more
@Juliebuble It has to be a credit card (the reason is because anyone even under 18s can get a debit card, credit cards are only issued to over 18s) which doesn't have to be in your name it can be a friend's or family member's
alternately if you have a credit agreement with sky call them on 150 has they will know your over 18 and can remove them for you
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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Posted by a Superuser, not a Sky employee. Find out more
@Juliebuble It has to be a credit card (the reason is because anyone even under 18s can get a debit card, credit cards are only issued to over 18s) which doesn't have to be in your name it can be a friend's or family member's
alternately if you have a credit agreement with sky call them on 150 has they will know your over 18 and can remove them for you
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
Thankyou for your reply. Its so frustrating. They have all my personal details and take my payment each month. The lady on the phone didnt say anything about a credit agreement and taking it off.
I definitely dont want to use someone elses credit card.
