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Discussion topic: Overseas and no connection

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This message was authored by Ray+Morton This message was authored by: Ray+Morton

Overseas and no connection

I am in Greece.  I get the daily Sky Passport message.  But I can't connect to any networks.  I can't see sky as a possible network.

 

Restarted 5 times.

Changed from autoconnect to manual and back

Reset network connections


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Overseas and no connection

Posted by a Superuser, not a Sky employee. Find out more

@Ray+Morton 

If you've very recently returned from abroad try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Overseas and no connection

Posted by a Superuser, not a Sky employee. Find out more

@Ray+Morton wrote:

I can't see sky as a possible network.


You won't.  You have to select a local provider.

I am just another Sky customer and my views are my own
Ray+Morton
Topic Author
This message was authored by Ray+Morton This message was authored by: Ray+Morton

Re: Overseas and no connection

Still no answer. Have spoken to Sky and nothing. 

Ray+Morton
Topic Author
This message was authored by Ray+Morton This message was authored by: Ray+Morton

Re: Overseas and no connection

Flew home last night. No connection, no response from Sky. 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Overseas and no connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ray+Morton are you saying you have no connection back in the UK ?





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
Ray+Morton
Topic Author
This message was authored by Ray+Morton This message was authored by: Ray+Morton

Re: Overseas and no connection

Yes.  I can see the Sky network, but it won't let me connect to this or any other network.  I think i is an account problem.

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Overseas and no connection

Posted by a Superuser, not a Sky employee. Find out more

@Ray+Morton 

If you've very recently returned from abroad try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Ray+Morton
Topic Author
This message was authored by Ray+Morton This message was authored by: Ray+Morton

Re: Overseas and no connection

You are a genius.  You have no idea how much that has just helped me.  Thank you.

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