Overpayment

[garddo]

I was told yesterday that I would get my payment back as I have paid twice this month which is a lot of money and im really struggling atm. Can u plz get me to when u can as I am desperate and cant even afford to pay the money I pay for the tv and phones

[PandJ2020]

We're other customers here and not Sky customer services.

You should not make any unnecessary manual payments.

But if Sky have said they will refund then it takes 3-5 working days so could be next year now.

[Daniel0210]

@garddo 

So 3rd working day is Wednesday 31st December and 5th working day will be Monday 5th January. 

---

@garddo wrote:
and cant even afford to pay the money I pay for the tv and phones

---

Regarding your other Sky bills, the following process applies to everyone, regardless of any personal circumstances …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass