Over payment

[Stacy10]

We have 2 mobile phones so wanted to pay the phones off, £441 per phone however it looks like we have paid 3 times... can the third payment be reversed? 

[63johnw]

Hi @Stacy10  payments can't be reversed but once they appear on your account as credit then refunds can be arranged. That's something some of the users here can help get sorted. 

[caesarome]

@Stacy10 

What makes you say you believe you have paid this three times, do you see a credit on your account for this amount ?

[xsophiemariexo]

I upgraded my phone from an iPhone 14 to an iPhone 16 but didn't send the iPhone 14 back to sky however I continued to pay for it and then after so long I ended up paying the end payment so the phone was paid off fully. 

I have noticed that I'm still paying for this iPhone 14 when I should not be. 

can you explain why I've been paying for this phone still even after I did an end payment on it. 

[63johnw]

Hi @xsophiemariexo  what contract did you have ? Swap 24 is actually a 36 month contract.