Discussion topic: Ordered upgrade but is not appearing on my account

This message was authored by: BigAl98 · ‎28 Mar 2024

Hi,

I placed an order for an new phone yesterday as my contract had ended and i wished to get a new phone, I logged into my account and selected start upgrade, selected my phone and data plan and ordered, however when i go to view the order in my account it is not present but I have recieved a conformation email and the phone has been dispatched.

Also the conformation email asked me to link this to my account but when I try to do this it errors saying "Account is already linked". Just wondering if anyone else has experienced this and if any help can be offered. Thanks.

This message was authored by: 63johnw · ‎28 Mar 2024

Hi @BigAl98 this normally happens when, for whatever reason, the new device has been allocated to a different account. Give sky a call on 150 and they will help locate the account.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

View this Answer within the discussion

This message was authored by: 63johnw · ‎28 Mar 2024

Hi @BigAl98 this normally happens when, for whatever reason, the new device has been allocated to a different account. Give sky a call on 150 and they will help locate the account.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: Ordered upgrade but is not appearing on my account

Ordered upgrade but is not appearing on my account

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