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Discussion topic: Order

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This message was authored by: DenisaD

Order

Hello,I placed an order on 23.08.2025.. I swap my old phone Samsung galaxy z6 flip with Samsung s25 with AI. But I don't know when I will receive my order! Can you help me please,thank you ! 

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This message was authored by: Daniel0210

Re: Order

Posted by a Superuser, not a Sky employee. Find out more

@DenisaD 
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.


As we’re customers we have no insight into stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which will have details of your 1 hour delivery time slot.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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