0

Discussion topic: Old number not been transferred

Reply
This message was authored by Ckb1 This message was authored by: Ckb1

Old number not been transferred

My dad has just transferred over to sky from Vodaphone. He entered a PAC number from vodaphone to keep his old number 
He activated the new sim on sat, received a txt from sky to say new phone number is xxx,  he still not got his old number back this is now Tuesday 

how long should this take please ?

 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Old number not been transferred

Posted by a Superuser, not a Sky employee. Find out more

@Ckb1 wrote:

He activated the new sim on sat, received a txt from sky to say new phone number is xxx,  he still not got his old number back this is now Tuesday 


Did he give Sky the pac code he obtained from Vodafone on Saturday because if he did then as number transfers do not take place at the weekend it will be as if he gave Sky the pac code on Monday so all being well the number should transfer sometime today.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Ckb1
Topic Author
This message was authored by Ckb1 This message was authored by: Ckb1

Re: Old number not been transferred

Thanks very much, yes he gave the PAC code on Saturday 

thanks for that 

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Old number not been transferred

Posted by a Superuser, not a Sky employee. Find out more

Once you've received a txt/email saying the number has ported then you may need to do a Network reset on the phone or change the phone number to yours from the temporary number.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion