OTP not being sent

[caesarome]

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@Laura2020201 wrote:

I'm still on hold to sky now

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Did you not see this post from Sky from earlier in this topic:

https://helpforum.sky.com/t5/Sky-Mobile/OTP-not-being-sent/m-p/4590729/highlight/true#M197319

[jeffstingdavies]

No OTP's received from Santander for the 4th day.
My Santander on line account is now locked so I cannot log in to my Santander on line account, let along get their App working. Very frustrating to say the least.

Santander advised me today to contact Sky because their records indicate that OTP's  have been sent from their end, every time for the 4th consecutive day. Glad in a way to see that the fault is with Sky even just to see where the fault lies..

I have an Android Mobile phone whilst my wife (the account holder) has an Apple Mobile phone.
We don't know whether this issue is only with Android phones.
Right now, my wife's mobile is working and she can log in to Santander using her App using Sky Mobile service but she daren't risk an experiement, forcing an OTP to be sent to her to test eg, (request a new password) in case she is then also unable to receive any OTP's. 

We are wondering if this issue is only on Android phones and not Apple phones?

Meantime, so sorry to see how many people are being affected over such sa long period of time.

Let's all hope the fault is resolved by Sky ASAP!

[BobbyGooding]

It's not just Android as I had the issue on iPhone. Just glad it happened within my cooling off period. Contacting Sky today to return the phone and end my contract was actually the most painless part of the last two weeks. Feel for those who aren't as lucky and are stuck with this problem. 

[cataddy]

It seems to be working at last!

Fingers crossed it stays working.

[Rose21x]

Still not working

[TomB82]

Upgraded my phone yesterday, existing Sky customer so same number and sim. Not receiving OTPs from Santander or verification messages from Apple! 
Impossible to set up a phone without these messages coming through!

[qwertyuiop3]

after 17 days, it worked this morning. but for how long......?!

[Rose21x]

How frustrating that it's working with some and not others!

[jeffstingdavies]

Just for everyone to know, OTP's are now coming through within a few seconds.
Someone has been busy fixing things - thank you.

[Rose21x]

Still not receiving.

[Hanlou72]

I am now a week without OTP's and still not resolved ! Can I get compensation for this ?

[Hotspur+Vik]

Can you get an update on when the issue will be resolved? I have just found this thread as I have been having the same problem, and spent the first week chasing Santander, but it is clearly a Sky Mobile problem. I have not been able to do my banking for over a week, and now it seems there is nothing more I can do but wait indefinitely for the problem to be fixed while continuing to pay for my service?

[Johnny+Clarke]

Finally working for me, 3 weeks after it first became an issue. It's been an absolute joke, and I'll be leaving if it ever happens again (Santander told me its been an issue in the past as well).

Also, my last 2 posts here were deleted because I encouraged others to lodge formal complaints with Sky. So to make sure this one is allowed to stay.... make sure you never complain or tell others to complain when you receive poor service 😉

[The+Bookman]

Still nothing from either Shawbrook bank or Tesco.

[Laura2020201]

Or santander