OTP not being sent

[Swillow]

I moved to Sky mobile from Tesco and am unable to receive OTP's from Santander, I have had no trouble with other company OTP's so far? Anyone got an idea how to resolve the issue please?

[Daniel0210]

Please see the latest update from staff marked as the (temporary) answer. 

[Keya1231]

Since changing networks otp codes are not coming through to my mobile number meaning I can't log on to certain accounts . I have tried changing all my browser safety setting contacted the other companies and they can't help either 

[BobbyGooding]

Still not working for me from Halifax, and just discovered Capital One can also be added to the list of financial accounts I can no longer access since switching to Sky from EE. This is just unacceptable in 2024... wish I'd never switched. 

Unable to manage my bank account or my credit card.

[Hanlou72]

Still not  working for me either even though told Saturday it would be fixed 24 - 48hrs ! This is appalling from SKY !!

[Rose21x]

I will be terminating my contract this is far from ok!

[Hanlou72]

I feel the same and I hope they don't expect us to pay any money to leave early ! 

[carlacowps]

Another annoyed customer here not able to access their online banking or use their card to pay for childcare due to not receiving OTP's!! How long please? It's getting ridiculous

[GJ42]

Unable to do any banking this morning with Santander..
Not making it al all easy ..

Hope sometging is sorted out soon as becoming a proper problem..

[Medwen]

Got the same issue here, new phone, not getting OTC

[Medwen]

New phone setup, but im still not getting OTC from Santader

Bank says its being sent, what is going on!?

[Hanlou72]

Mine still isn't working since reporting to Sky on Saturday ! 

[63johnw]

Hi @Medwen  call sky on 150 to tell them who you are having trouble receiving the message from so they can investigate. 

[Daniel0210]

@Medwen 

Your post has been merged with the thread already discussing OTP issues. 

[Anonymous]

Still not fixed.

Over time? Put a firm number on it or it isn't fixed.

I assume Sky will be offering contract cancellations at zero cost to people who have been stuck with this problem?