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Discussion topic: Number not working after transfer to sky mobile

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Message posted on ‎08 Oct 2025 07:19 PM

Number not working after transfer to sky mobile

Hi, I've transferred over to sky, activated my SIM and received an email yesterday from Sky saying I'm up and running with my number but I'm not receiving calls or texts? It's been more than 24 hours. Does anyone know what I need to do? Thanks
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Message posted on ‎08 Oct 2025 07:22 PM

Re: Number not working after transfer to sky mobile

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@Jessienorthy 

When did you give Skt the apc code you got from your previous network ?

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This message was authored by: Jessienorthy

Message posted on ‎08 Oct 2025 09:34 PM

Re: Number not working after transfer to sky mobile

2 days ago

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Message posted on ‎08 Oct 2025 10:30 PM

Re: Number not working after transfer to sky mobile

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So Monday then.

 

Is your phone an iphone ?

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Message posted on ‎09 Oct 2025 07:07 AM

Re: Number not working after transfer to sky mobile

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jessienorthy  you can't use try this. 

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

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