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Discussion topic: Not received confirmation code for ESIM

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Velcrohead
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Not received confirmation code for ESIM

‎04 Feb 2024 11:25 AM

Hi, I've finally been able to get an ESIM, almost, I'm not receiveing the confirmation code, s now I have a dead connection.

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Velcrohead
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Re: Not received confirmation code for ESIM

‎04 Feb 2024 04:50 PM

All sorted, Support resent the email manually, so can only assume the auto send had a glitch.

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63johnw
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Re: Not received confirmation code for ESIM

‎04 Feb 2024 12:06 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Velcrohead  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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Addie15
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Re: Not received confirmation code for ESIM

‎04 Feb 2024 12:20 PM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Velcrohead.

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Velcrohead
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Re: Not received confirmation code for ESIM

‎04 Feb 2024 04:50 PM

All sorted, Support resent the email manually, so can only assume the auto send had a glitch.

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dc97
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Re: Not received confirmation code for ESIM

‎05 Feb 2024 11:19 AM

What method of contact did you use to contact them? I've just been on the phone to them for an hour but nobody is assisting with anything...

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dc97
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Re: Not received confirmation code for ESIM

‎05 Feb 2024 11:21 AM

Hi Addie,

 

I'm having the exact same issue today. Are you kindly able to assist?

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Velcrohead
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Re: Not received confirmation code for ESIM

‎05 Feb 2024 11:40 AM

I just posted here and was invited to online chat with Sky👍🏻

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dc97
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Re: Not received confirmation code for ESIM

‎05 Feb 2024 11:42 AM

Hi @Anonymous,

 

I'm having the exact same issue today. Are you kindly able to assist?

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