0

Discussion topic: No wifi so data used

Reply
This message was authored by Arfa1972 This message was authored by: Arfa1972

No wifi so data used

My wifi with Sky is down, and estimated to be back up on 31st, 10 days after. As a consequence all in my household have had to use a lot more data than normal. There are 6 of us. Can I claim this back? I can claim the broken wifi back,but this has also cost a lot of data.
Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: No wifi so data used

Posted by a Superuser, not a Sky employee. Find out more

@Arfa1972 

You can't claim back anything for using more mobile data but you should get automatic compensation credit for your loss of broadband:

 

https://www.sky.com/help/articles/auto-compensation

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Arfa1972
Topic Author
This message was authored by Arfa1972 This message was authored by: Arfa1972

Re: No wifi so data used

Thanks for the reply.

The reason I asked was because of no WiFi, all of the household have to use data we wouldn't of normally.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No wifi so data used

Posted by a Superuser, not a Sky employee. Find out more

@Arfa1972 

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: No wifi so data used

Posted by a Superuser, not a Sky employee. Find out more

@Arfa1972 wrote:

The reason I asked was because of no WiFi, all of the household have to use data we wouldn't of normally.


While that is understandable there is nothing in place for using more mobile data I'm afraid.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion