24 Jan 2025 06:46 PM
24 Jan 2025 07:21 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can't claim back anything for using more mobile data but you should get automatic compensation credit for your loss of broadband:
https://www.sky.com/help/articles/auto-compensation
24 Jan 2025 08:00 PM
Thanks for the reply.
The reason I asked was because of no WiFi, all of the household have to use data we wouldn't of normally.
24 Jan 2025 08:05 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).
Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.
24 Jan 2025 08:08 PM
Posted by a Superuser, not a Sky employee. Find out more
@Arfa1972 wrote:
The reason I asked was because of no WiFi, all of the household have to use data we wouldn't of normally.
While that is understandable there is nothing in place for using more mobile data I'm afraid.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion