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Discussion topic: No welcome text of signal and date since landing in Spain

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This message was authored by Mia16 This message was authored by: Mia16

No welcome text of signal and date since landing in Spain

Arrived in Spain yesterday, turned phone on and off and still no welcome text or signal. Tried everything on the help page. Please can someone help me get a contact email. 

 

Thank you

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This message was authored by caesarome This message was authored by: caesarome

Re: No welcome text of signal and date since landing in Spain

Posted by a Superuser, not a Sky employee. Find out more

Try this depending on what device you have:

 

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Abroad


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

 

Other help here:

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

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