Sky Mobile
0

Discussion topic: No order confirmation

Reply
Hulse18
What's this?
This message was authored by Hulse18 This message was authored by: Hulse18

No order confirmation

‎22 Mar 2022 11:38 AM

I played an order for an iphone 13 mini 24 hours ago, no order confirmation sent to my email or on the account.

I can't call sky as my pervious phone broke which is why i've ordered a new one. 

Is there any online chats i could use to find out if my order went through or not?

Report post
Post 1 of 7
1,065 Views
Reply
0 Likes
Reply

All Replies

GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1

Re: No order confirmation

‎22 Mar 2022 12:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@Hulse18  When did you place the order as iut can take 24hours to show.  Have you checked for anyting in your message centre?  https://messages.sky.com/message-centre

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Report post
Post 2 of 7
1,056 Views
Reply
0 Likes
Hulse18
What's this?
Topic Author
This message was authored by Hulse18 This message was authored by: Hulse18

Re: No order confirmation

‎22 Mar 2022 12:09 PM

I played the order yesterday at 10am, and no message in my message center.

Report post
Post 3 of 7
1,055 Views
Reply
0 Likes
Shelby12345
What's this?
This message was authored by Shelby12345 This message was authored by: Shelby12345

Re: No order confirmation

‎03 Jul 2022 08:54 PM

I'm having this problem now? Did you find the problem?

Report post
Post 4 of 7
902 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: No order confirmation

‎03 Jul 2022 09:42 PM

Posted by a Superuser, not a Sky employee. Find out more

When did you place the order @Shelby12345 ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 7
895 Views
Reply
0 Likes
Shelby12345
What's this?
This message was authored by Shelby12345 This message was authored by: Shelby12345

Re: No order confirmation

‎03 Jul 2022 09:47 PM

7pm 

Report post
Post 6 of 7
893 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: No order confirmation

‎03 Jul 2022 09:55 PM

Posted by a Superuser, not a Sky employee. Find out more

If this is 7pm today then order confirmation will not come through until Monday at the earliest due to extra checks that take place and these don;t happen on a Sunday (or a Saturday) so by Tuesday at the latest you should have received emails about your order.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 7 of 7
889 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion