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Discussion topic: No order confirmation

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Hulse18
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No order confirmation

‎22 Mar 2022 11:38 AM

I played an order for an iphone 13 mini 24 hours ago, no order confirmation sent to my email or on the account.

I can't call sky as my pervious phone broke which is why i've ordered a new one. 

Is there any online chats i could use to find out if my order went through or not?

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GD1
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Superuser
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Re: No order confirmation

‎22 Mar 2022 12:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@Hulse18  When did you place the order as iut can take 24hours to show.  Have you checked for anyting in your message centre?  https://messages.sky.com/message-centre

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Hulse18
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Re: No order confirmation

‎22 Mar 2022 12:09 PM

I played the order yesterday at 10am, and no message in my message center.

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Shelby12345
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Re: No order confirmation

‎03 Jul 2022 08:54 PM

I'm having this problem now? Did you find the problem?

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caesarome
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Re: No order confirmation

‎03 Jul 2022 09:42 PM

Posted by a Superuser, not a Sky employee. Find out more

When did you place the order @Shelby12345 ?

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Shelby12345
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Re: No order confirmation

‎03 Jul 2022 09:47 PM

7pm 

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caesarome
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Re: No order confirmation

‎03 Jul 2022 09:55 PM

Posted by a Superuser, not a Sky employee. Find out more

If this is 7pm today then order confirmation will not come through until Monday at the earliest due to extra checks that take place and these don;t happen on a Sunday (or a Saturday) so by Tuesday at the latest you should have received emails about your order.

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