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Discussion topic: No mobile

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Reprhi
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No mobile

‎03 Jul 2022 06:48 AM

My daughter has had no mobile service for 24 hours now just 4 dots in corner of screen

Service status  says problem with mast but generally how long is this for?

thanks  

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Daniel0210
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Re: No mobile

‎03 Jul 2022 06:58 AM

Posted by a Superuser, not a Sky employee. Find out more

@Reprhi 

As fellow customers we have no insight into how long mast repairs would take. The masts are not maintained by Sky anyway. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Tonykins
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Re: No mobile

‎03 Jul 2022 10:45 AM

I have exactly the same problem. Just 4 dots. I can't make or receive calls. It is like I've been chucked off SKY Mobile. I have been through all the SKY help, FAQ and system Chat, including many red herring links that don't help. I have done all the usual, turn off/on, check SIM card, APN reset, etc. I can't contact SKY by phone and can't contact them any other way.

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Daniel0210
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Re: No mobile

‎03 Jul 2022 10:47 AM

Posted by a Superuser, not a Sky employee. Find out more

@Tonykins 

Have you tried this troubleshooting link?
https://www.sky.com/help/articles/poor-or-no-service-sky-mobile


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Tonykins
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Re: No mobile

‎03 Jul 2022 10:50 AM

Oh yes. I've been there and everywhere else to try to solve the issue. The coverage is good according to SKY and no signal/mast problems in the area.

 

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Reprhi
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Re: No mobile

‎03 Jul 2022 10:59 AM

Online it is saying there is a mast issue 

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