Discussion topic: No mobile

This message was authored by: Reprhi · ‎03 Jul 2022

My daughter has had no mobile service for 24 hours now just 4 dots in corner of screen

Service status says problem with mast but generally how long is this for?

thanks

This message was authored by: Daniel0210 · ‎03 Jul 2022

As fellow customers we have no insight into how long mast repairs would take. The masts are not maintained by Sky anyway.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Tonykins · ‎03 Jul 2022

I have exactly the same problem. Just 4 dots. I can't make or receive calls. It is like I've been chucked off SKY Mobile. I have been through all the SKY help, FAQ and system Chat, including many red herring links that don't help. I have done all the usual, turn off/on, check SIM card, APN reset, etc. I can't contact SKY by phone and can't contact them any other way.

This message was authored by: Daniel0210 · ‎03 Jul 2022

@Tonykins

Have you tried this troubleshooting link?
https://www.sky.com/help/articles/poor-or-no-service-sky-mobile

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Tonykins · ‎03 Jul 2022

Oh yes. I've been there and everywhere else to try to solve the issue. The coverage is good according to SKY and no signal/mast problems in the area.

This message was authored by: Reprhi · ‎03 Jul 2022

Online it is saying there is a mast issue

Discussion topic: No mobile

No mobile

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