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Discussion topic: No longer need a replacement

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Michael64
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No longer need a replacement

‎07 Sep 2024 05:18 PM

Hello. I recently requested to have a replacement for an accessory I own but I have come to realise I no longer need a replacement. Can I cancel the request? Or do I simply not send it away when i get sent the envelope?

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caesarome
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Re: No longer need a replacement

‎07 Sep 2024 05:23 PM

Posted by a Superuser, not a Sky employee. Find out more

You could call Sky to see if they can cancel it which they might be able to do if it has not been dispatched yet or if it is on it's way to you then you would need to arrange for it to be returned so Sky should be able to help you with this.

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caesarome
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Superuser
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Re: No longer need a replacement

‎07 Sep 2024 05:23 PM

Posted by a Superuser, not a Sky employee. Find out more

You could call Sky to see if they can cancel it which they might be able to do if it has not been dispatched yet or if it is on it's way to you then you would need to arrange for it to be returned so Sky should be able to help you with this.

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Michael64
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Re: No longer need a replacement

‎07 Sep 2024 05:26 PM

Do you happen to know the number I can contact?

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Daniel0210
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Re: No longer need a replacement

‎07 Sep 2024 05:29 PM

Posted by a Superuser, not a Sky employee. Find out more

@Michael64 

150 from your Sky mobile for general Customer Services. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Michael64
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Re: No longer need a replacement

‎07 Sep 2024 05:32 PM

So just 150 on my phone, not on any app? Sorry, I'm phone illiterate haha

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Daniel0210
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Re: No longer need a replacement

‎07 Sep 2024 05:35 PM

Posted by a Superuser, not a Sky employee. Find out more
@Michael64 wrote:

So just 150 on my phone, 

@Michael64 

Yes, from a Sky mobile or a Sky Talk landline.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Michael64
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Re: No longer need a replacement

‎07 Sep 2024 05:39 PM

Thank you! I gave them a call and it's all been sorted, thanks so much 🙂 

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