No longer need a replacement

[Michael64]

Hello. I recently requested to have a replacement for an accessory I own but I have come to realise I no longer need a replacement. Can I cancel the request? Or do I simply not send it away when i get sent the envelope?

[caesarome · Accepted solution]

You could call Sky to see if they can cancel it which they might be able to do if it has not been dispatched yet or if it is on it's way to you then you would need to arrange for it to be returned so Sky should be able to help you with this.

[Michael64]

Do you happen to know the number I can contact?

[Daniel0210]

@Michael64 

150 from your Sky mobile for general Customer Services. 

[Michael64]

So just 150 on my phone, not on any app? Sorry, I'm phone illiterate haha

[Daniel0210]

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@Michael64 wrote:

So just 150 on my phone, 

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@Michael64 

Yes, from a Sky mobile or a Sky Talk landline.

[Michael64]

Thank you! I gave them a call and it's all been sorted, thanks so much 🙂