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Discussion topic: No data on my device

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This message was authored by: Jo265

Message posted on ‎29 Apr 2025 11:36 AM

No data on my device

I switched to Sky Mobile with a new device iPhone 16 from Vodafone 3 weeks ago!

 

I still cannot use my phone for calls texts messages data etc unless I connect to WiFi 

 

I have been in touch with Sky on all platforms and still no closer to solving this issue.

 

 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎29 Apr 2025 11:39 AM - last edited: ‎29 Apr 2025 11:40 AM

Re: No data on my device

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jo265  have you tried a replacement sim ? Did you activate your sky sim then port your number ? Did the port work ? 

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This message was authored by: twilight+princess

Message posted on ‎29 Apr 2025 01:35 PM

Re: No data on my device

Posted by a Superuser, not a Sky employee. Find out more

Have you reset the network?
Settings>General>Transfer or reset phone>Reset>Reset Network settings. This will reset WiFi settings as well so you'll have to set it up again.
Otherwise sign in to your Mobile account & resend the network settings to the phone.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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