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Discussion topic: No confirmation email

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This message was authored by: Caryl

No confirmation email

I need to cancel an order but I haven't received a confirmation email to do so
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This message was authored by: Daniel0210

Re: No confirmation email

Posted by a Superuser, not a Sky employee. Find out more

@Caryl 

You need to call Sky to cancel an order. 


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NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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This message was authored by: Caryl

Re: No confirmation email

I have they can't find the order. I guess the order may not have gone through?
This message was authored by: Daniel0210

Re: No confirmation email

Posted by a Superuser, not a Sky employee. Find out more

@Caryl 

Depending on when you placed it the enhanced credit checks might be holding up the process. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Avatar for Caryl
Level 1 icon
Topic Author
This message was authored by: Caryl

Re: No confirmation email

Ah OK, thanks for that. I'll leave it till tomorrow and try again

This message was authored by: caesarome

Re: No confirmation email

Posted by a Superuser, not a Sky employee. Find out more

Did you place it today if so what time ?

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