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Discussion topic: No account details

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Finnbach
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This message was authored by Finnbach This message was authored by: Finnbach

No account details

‎05 Jul 2024 04:21 PM

Since I changed to super fast broadband I have lost all my mobile account details and this stopped me from upgrading, it says I'm linked but this is incorrect 

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: No account details

‎05 Jul 2024 04:28 PM

Posted by a Superuser, not a Sky employee. Find out more

You might need to link your broadband account to your Sky ID as per this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Finnbach
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This message was authored by Finnbach This message was authored by: Finnbach

Re: No account details

‎07 Jul 2024 08:18 AM

Many thanks iwas lucky enough to speak to agent whi has arranged for an engineer to call because the problem was something else 

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