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Discussion topic: No Internet
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This message was authored by: Disgusted_
Message posted on 03 May 2026 11:34 AM
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No Internet
I have an iPhone 14 and can not access Internet unless I'm on wifi. My home broadband is down so I have to go on my husband's phone. Sky help is a joke. I can't update my settings as I can't get on the website with my phone. No help whatsoever from Sky, they said it must be a problem with their local mast, funny that as my husband is with Sky also.
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This message was authored by: twilight+princess
Posted by a Superuser, not a Sky employee.
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Message posted on 03 May 2026 11:51 AM - last edited: 03 May 2026 11:52 AM
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Re: No Internet
Some suggestions:
Try Turning the phone off then on.
If you can use WiFi or your husband's phone's hotspot then try going to your mobile account & requesting the settings for Sky, if that doesn't work then check the phone's settings to see if they match these: https://www.internetsettings.org/en/united-kingdom/sky-mobile-apn-settings/
Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
I don’t work for Sky.
If I have helped then please leave a like.
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