Next predicted bill

[Louise..88]

My next predicted phone bill shows my iPhone 14 on it twice? Bringing the price up to 96 pound 

[caesarome]

@Louise..88 

A few questions:

Are you new to Sky Mobile ?

Do they both show the same date period ?

[Louise..88]

Ye both showing up on same date, been with sky for years. Bills going forward after the nevt predicted are all normal? I have no late payments etc so unsure what is going on 

[caesarome]

Was last months bill for the usual amount as well ?

[Louise..88]

Ye all bills have been normal payment 

[caesarome]

@Louise..88 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.