New sim

[AbbiHopkins]

I have just received my iPad Pro 2024 11 inch. 

I have been given a physical sim, however can't active it, as there's no phone number needed as this device is an iPad. 

I need to change this an eSIM but can't seem to find out how to request for this to be changed.

[63johnw]

Hi @AbbiHopkins  have you looked here ?

https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install

[AbbiHopkins]

Hi, 

thank you but no that doesn't work. 

I was advised to buy a sim for my iPad, however I don't want to change my current sim or mobile number for my phone that I have with sky. I am unsure as to why a sim for an iPad is needing me to "keep or change" my existing number, as I don't have an existing number for an iPad ? 

I brought the sim so that I could use the iPad off wifi at times, but I'm now also being told I can only use an eSIM for iPads 

any help is appreciated 

[63johnw]

Have you activated the physical sim yet @AbbiHopkins  ? Is it showing in your account separate from your first sim ?

[AbbiHopkins]

Hi, 

I haven't yet as I don't want it to interfere with my current phone sim. 

currently it's showing as two separate. 

Thanks 

abbi 

[63johnw]

Hi @AbbiHopkins  if the new sim is showing as ready for activation then activate it. Make sure you activate it as a new sim not a replacement sim. Then once activated you can just put that in your iPad or then convert it to an esim.