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This discussion topic has been answered Discussion topic: New sim card

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This message was authored by: Jezz71

New sim card

I got a New Sky sim for my mobile off the VIP app.

I went to activate it and transfer over the mobile number also with sky, with the PAC code.

I got a message saying - Sorry, you cannot use a PAC code for an existing Sky Mobile number.

My question is, can I move my number form 1 Sky sim to another sky sim while keeping my number?

 

Thx in advance.


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This message was authored by: SKY1992bf Answer

Re: New sim card

Posted by a Superuser, not a Sky employee. Find out more

@Jezz71  You cannot transfer a number between the same network 

 

The answer is to port the number you want to keep to a non sky sim with another network then back again to the correct sky sim 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: New sim card

Posted by a Superuser, not a Sky employee. Find out more

@Jezz71  You cannot transfer a number between the same network 

 

The answer is to port the number you want to keep to a non sky sim with another network then back again to the correct sky sim 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

This message was authored by: twilight+princess

Re: New sim card

Posted by a Superuser, not a Sky employee. Find out more

Unfortunately you cannot port your old number to another SIM with Sky, your options are to either port the original number to a pay as you go SIM with another carrier then port it back or to call to see if they'll add the new contract price to the old number/contract.
The SIM you purchased is in addition to the current SIM.
Last option would be to cancel the new SIM if within 30 days & if the original SIM is out of contract then call to see if there are any offers.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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