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Discussion topic: New phone not working

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missdavis
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This message was authored by missdavis This message was authored by: missdavis

New phone not working

‎22 Dec 2024 08:39 AM

I got a iPhone 16 from yourselves last month but it was a Christmas present that was given at 8.30 last night it crashed after updating iOS 18.2 and won't do anything now and felt hot to touch even when not been used until the battery died tried to ring but get sent round in circles

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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: New phone not working

‎22 Dec 2024 09:02 AM

Posted by a Superuser, not a Sky employee. Find out more

Process here: https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

I am just another Sky customer and my views are my own
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caesarome
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Re: New phone not working

‎22 Dec 2024 09:32 AM

Posted by a Superuser, not a Sky employee. Find out more

@missdavis 

There is something to try here:

 

https://discussions.apple.com/thread/255883830?sortBy=rank

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