Ordered new phone, cant open rhe credit agreement

[Merrell]

I've been sent a link to sign my new mobile phone contract. When I open the link from email or from my sky app it takes me to the mobile phone deals page.

How do I get it to load??

[caesarome]

@Merrell 

Are you signed in with the same account that you placed the device on ?

[Merrell]

Yes, same account 

[caesarome]

@Merrell 

What happens if you try to link your mobile account to you main Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Merrell]

I tried that link and it does exactly the same thing. I click on sign contract and get forwarded to mobile phone deals. Very frustrating 

[caesarome]

That link show allow you to link your mobile account to your Sky ID and not to take you to the credit agreement so have you done this ?

[Merrell]

I tried linking my mobile phone as you kindly suggested. It says my postcode is in the wrong format. The postcode is **18 9**.  I've tried it also removing the gap between 1st and 2nd parts buy that doesn't work either!

[caesarome]

@Merrell 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Merrell]

Hi, I'm still waiting for a response. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Emilyw224]

Did you manage to sort this problem. I'm having the exact same issue with a mobile contact I took out today. 

[caesarome]

@Emilyw224 

Would you like Sky to send you a private message about this ?

[Emilyw224]

Yes please. I've tried again today and it's still doing the same thing. I've tried alot if the suggestions but nothings working. It still keeps sending me to the mobile page 

[caesarome]

@Emilyw224 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Emilyw224 an invite to chat.