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Discussion topic: New phone - but have i have no phone number

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This message was authored by: SUSAN1000

Message posted on ‎09 Oct 2025 08:37 PM

New phone - but have i have no phone number

I have received a new phone but have no phone number. The sim has been put into the phone and the phone activated with SKY. I text Stac to 75075 and had a reply back saying to put in my date of birth and text it to 75075 however i have NO old number to cancel so i'm confused.  Why have i NO new number from the start?

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This message was authored by: caesarome

Message posted on ‎09 Oct 2025 09:46 PM

Re: New phone - but have i have no phone number

Posted by a Superuser, not a Sky employee. Find out more

@SUSAN1000 

If you have put the sim into your new phone then why are you texting for the STAC code as this cancels it if the sim is with Sky. 

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