New phone and sim

[Sigbywj]

I have transferred my number but my new phone/sim is telling me my old iPhone sim is not compatible for esim but I contacted my old provider and they are saying it has successfully been done 

[caesarome]

esims are not supported on Sky Mobile I'm afraid.

[Sigbywj]

It isn't an esim though, it's the sim sent from sky, physically

[caesarome]

So to be clear the Sky sim and phone are both from Sky but when you put the sim in it you get the esim error message ?

[Sigbywj]

Yes that's correct.

I have done the PAC process from my old phone and sim (three) I have contacted three and they said it has transferred correctly. 

when I go to setting on my sky phone and sim mobile data comes up with the esim message.

[caesarome]

Have you spoken to Apple about the message to see if they know how it can be disabled ?

[Sigbywj]

Apologies, sorted, simple SIM card removal and back in. 

the mobile version of 'turn it off and back on' 

thank you for your help 

[caesarome]

Glad you have sorted it.