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Discussion topic: New mobile still - in progress

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This message was authored by: CraigMurray1

Message posted on ‎15 Sep 2025 11:45 AM

New mobile still - in progress

Ordered a new phone 3 weeks ago.. and its still saying 'in progress' even though I ordered next day delivery. Please can I have an update. 

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This message was authored by: Annie+UK

Message posted on ‎15 Sep 2025 11:51 AM

Re: New mobile still - in progress

Posted by a Superuser, not a Sky employee. Find out more

This forum is primarily customer-to-customer help, you're not talking to Sky support

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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This message was authored by: CraigMurray1

Message posted on ‎15 Sep 2025 11:55 AM

Re: New mobile still - in progress

Then why does the Sky phone triage send you to here... rather than putting us through to an agent. Wasiting everyone's time. 

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Message posted on ‎15 Sep 2025 11:55 AM

Re: New mobile still - in progress

Posted by a Superuser, not a Sky employee. Find out more

Hi @CraigMurray1  the latest on your order is in your order status, keep an eye out there for updates. You normally receive information for tracking purposes by email the evening before delivery. 

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This message was authored by: Annie+UK

Message posted on ‎15 Sep 2025 12:03 PM

Re: New mobile still - in progress

Posted by a Superuser, not a Sky employee. Find out more
@CraigMurray1 wrote:

Then why does the Sky phone triage send you to here... rather than putting us through to an agent. Wasiting everyone's time. 

I doubt it sent you to the Sky+ forum where I had to move your thread from 

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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