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Discussion topic: New iPhone 16pro not working

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This message was authored by: Azure_Sky25

Message posted on ‎16 Jul 2025 10:10 AM

New iPhone 16pro not working

I tried to transfer data to my new iPhone 16pro The old iPhone 14 cleared the data. Now I have no mobile phone.

 I have Sky talk but don't know who to call for help 

 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎16 Jul 2025 10:23 AM

Re: New iPhone 16pro not working

Posted by a Superuser, not a Sky employee. Find out more

Restore the last backup you made of your phone from iCloud.

 

https://support.apple.com/en-gb/118105

 

If you didn't back your old phone up then all is lost.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Azure_Sky25

Message posted on ‎16 Jul 2025 04:35 PM

Re: New iPhone 16pro not working

I did a complete backup on my old iPhone 14pro put new sim in but it refuses to let me sign in to Apple 

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This message was authored by: caesarome

Message posted on ‎16 Jul 2025 04:43 PM

Re: New iPhone 16pro not working

Posted by a Superuser, not a Sky employee. Find out more

If you have an Apple store nearby it might be worth popping in and asking them about this.

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